Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 


To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. 

To begin the returns process, please contact us by clicking here and please ensure you quote your order number and the reasons for your request.

If your return is accepted, we will send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question via our online chat button (bottom right) or alternatively, please refer to our FAQs by clicking here

 

Damages and issues 
Please inspect your order upon receipt, and contact us immediately if the item is defective, damaged or if you receive the wrong item. This will enable us to evaluate the issue and make it right.

Exceptions / non-returnable items 
Certain types of items cannot be returned, these are:

* Gift cards

* All personal care items / beauty products

Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges 

We do accept exchanges. To start the process, please contact us by clicking here or use our online chat button (bottom right). A member of our team will respond as soon as possible.
 

Delivery/Shipping

We do offer free delivery/shipping of your return. To begin the returns process, please contact us by clicking here 

*Please quote your order number and the reasons for your request.

Refunds 

We will notify you once we have received and inspected your return, along with the outcome of your request. If approved, your refund will be automatically credited to your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

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